Phone calls, emails, and commissary are just a few things that inmates are able to do and use thanks to the technology that was created by Securus. The company is one that looks to help out inmates, jails, and the staff by providing the simplest solution for these common happenings in the jail. Before Securus was on the scene, inmates could only call or write their loved ones. They now have the options that they need to be able to email them and even talk to them in different ways over the phone. The email program that was created by Securus is tightly monitored and may even be easier to keep up with than the phone call programs that are provided to the inmates.
Along with these other solutions, Securus now has a program in place specifically for inmates who wish to make a complaint about the jail, the other inmates, or even the staff. They simply have to fill out automated forms when there is a problem. The forms will be sent to the correct person based on the complaint and it will be able to be taken care of in a timelier manner than if they had simply been passed along through a correctional officer.
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The program works not only for inmates who want an easier system but also for the employees of the prison. Correctional officers do not have to guess on where the complaint will go or who they need to pass it to. They are also able to focus more on their own job instead of handling complaints from the inmates. The jails will likely be safer because the officers will be able to focus their attention on the safety as well as the security of the inmates who are under their watchful eyes.