Steve Ritchie is the President as well as the CEO at the Papa John’s. He is also a Franchise at the same institution. Since he took the leadership of this great institution, Steve has been doing everything possible to boost its performance. This is vividly shown by the video he posted on the Social media campaigning for the pizza brand.
Besides campaigning for the company’s products, the video also revealed some of the customer’s comments about the brand. Some of the customers made it crystal clear that the brand does not meet their expectations. This is one of the reasons why Steve Ritchie wrote an open letter to the franchisees, customers, and employees, outlining some of the efforts by Papa John to deal with the troubling issues.
According to the letter, the company sales had dropped significantly, and they have put in place the necessary precautionary measures to correct the situation. Steve Ritchie made it crystal clear that the leadership of the company has actually finished the unconscious bias training and they were ready to roll out their new program in every part of the country. It also revealed that the independent social audit, as well as investigations regarding its diversity and inclusion techniques, are also underway.
Also, the letter revealed that Steve Ritchie and other leaders at Papa John have already visited Los Angels, Chicago, Atlanta, Detroit, and Dallas with the intention of getting first-hand feedback information from team members as well as franchisees on how they can improve their quality of service. The company is also planning to have well-reputed experts to advise on how to improve the brand. In addition, the firm is also working on a program on how to diversify its leadership team.
Steve Ritchie said that he began his career in pizza trade about twenty-five years ago. He likes it because it brings people together. He loves working at Papa John’s because it is one of the few places where people from different backgrounds work hand-in-hand to help each other. The firm has about 120 000 corporate as well as franchise team members from different corners of the world. The company stands for respect, opportunity, equity, and fairness.
Find out more about Steve Ritchie: https://www.crunchbase.com/person/steve-ritchie