Securus Technologies is a leading brand in correctional facility management. The company provides many different services. It’s most known for connecting inmates with loved ones. Through affordable calling plans, video visitation, email, and voicemail, it’s easier and more affordable than ever to keep in touch. Securus Technologies started in 1986 in Texas and has been growing ever since.
In order to expand, Securus has acquired many companies over the years. The most recent acquisition is GovPayNet. The company is based in Indiana and has had over 20 years in business. The company was started by a sheriff to streamline the payments for things like bail, restitution, probation fees, traffic tickets, and more. Partnering with JPay, another financial services company will advance Securus Technologies to be the industry leader in finance as well.
Although GovPayNet hasn’t released any specific plans, it’s thought that they will assist current projects underway. Included in these projects are tablets for inmates and wireless containment systems. The tablets are available through JPay for a fee. Inmates can access limited entertainment and educational software to take courses while they’re serving their sentence. The WCS project is to stop contraband phones from being used. This effort has even been taken to the government in an attempt to make it required equipment in facilities.
Securus Technologies also has a great track record in satisfying its customers. Over 95 percent report a positive experience and over 99 percent are able to resolve their concerns in just one call. These numbers are rather impressive for any business, let alone one dealing with customers in stressful situations. The Better Business Bureau has accredited Securus Technologies and even gave it an “A+” rating. It’s easy to see that Securus Technologies is ready to grow and is taking the steps to becoming the top service provider nationwide.
When you work inside a very crowded jail, you have to be walking around each minute with your head on a swivel or you could be in for real trouble. These inmates are inside the facility around the clock, looking for any weakness in the system that they can use to take advantage of officers. When we saw a rise in violence towards corrections officers, my prison staff took action to turn things around before they became deadly.
The first thing we did was focus on getting and keeping all contraband out of the jail. To do this, we set up a huge police presence inside the inmate visitor center, and we let each person know that once inside, if anything changed hands they could face jail time too. We did scans and full body searches, but were not able to completely stop the flow of these items into the hands of the inmates.
It wasn’t until we had a visit from Securus Technologies that things really turned for the better for my team. Their inmate monitoring system is able to do the job of a number of officers, isolating conversations and detecting trouble inside the prison. My team was interested in locating contraband, and we had no idea at the time how valuable this resource would eventually wind up being.
During that first week, we heard inmates talking about the was their families are to prepare bringing prescription drugs into the jail and transfer to the inmate. We heard an inmate talk about a location outside his cell where he hides all the things he sells to other inmates. We even were able to locate places inside the cells inmates were bragging about that the officers could not find. We have been able to tighten down this facility to the point violence on officers has declined.
Securus Technologies has made a name for itself in the correctional sphere in a very short period. The company aims at offering highly advanced products and services to the inmates as well as the law enforcement agencies. Securus Technologies provide LBS as well as Investigation PRO services that are highly useful for the crime prevention and law enforcement officials. Moreover, the company offers parolee tracking and government information management services as well. Apart from the above-mentioned services, there is a huge range of services offered in the inmate communication sector.
Inmate communication is one of the fastest developing sectors in the correctional sphere, and Securus Technologies is the market leader in providing such services. At present, over 2,600 law enforcement agencies and 1.2 million inmates use the services offered by Securus Technologies. The company recently released a media release on the internet where it published many remarks taken from the letters sent to the company by the police and law enforcement officials. It was an exercise by the company to share with the world the contribution of the company and its efforts to help make enforcement agencies better equipped to protect and serve.
The company also believes in providing fast and attentive customer care service, which is why it was given the Golden Stevie Award for the best customer service training. In the press release that the company published online, it also extended an open invitation to all the potential and existing investors, customers, and technology experts to the company’s technology center situated in Dallas, Texas. The company would offer a presentation to the guests to show the achievements of the company and latest technology that is being developed. As a law enforcement official myself, I can’t be more impressed by the way company has been growing in the past decade, and the contributions company has made in the correctional space.
Customer service is a very important aspect of inmate communications. Securus Technologies is proud to announce that they train their IT professionals in the highest level of customer resolution. Thousands of customers nationwide depend on their network to stay connected to their love ones in a correctional facility. Most networks have prices $4 to $1 in comparison to Securus. They work diligently to keep their prices low and to ensure that their customers spend more time communicating. Their network is chosen over their competitors 10 to 1, including networks like Global Tel-Link. Learn more about their features and services by visiting their exclusive website.
Gold Stevie Award Is Given To Securus Technologies
Securus Technologies has over 12,000+ IT professionals that are trained in monitoring and communications safety. They ensure that when their customer have questions or concerns they are resolved in an immediate and professional manner. This has allowed them to win the prestigious Gold Stevie Award for having a high level of customer service satisfaction. A panel of over seventy five judges were responsible for helping them receive the award. PRN News has reported that Securus is one of the largest growing inmate communications providers in the industry.
Securus Technologies Features
Inmates can follow the growth of their children or significant other by receiving photos in a personalized online account. For a small fee you can send inmates online photos that can also be printed out for a tangible copy.
Auto-pay features are a great way for customers to pay for many features in advance. You can pay for inmate calls, remote visitation, or features in advance with a valid debit or check card. You can learn more about prepaid features by visiting their secure website.
The Better Business Bureau is an organization that has been providing accreditation and ratings to companies regarding service, performance, and related activities for many years. Many people know the Better Business Bureau as a trusted organization that offers consumers a resource that is objective and fair related to companies’ business operations.
Recently the Better Business Bureau stated that Securus Technologies has been given accreditation and an A+ rating by the Better Business Bureau. The accreditation and A+ rating that Securus Technologies received from the Better Business Bureau says a lot about Securus Technologies. The recognition from the Better Business Bureau shows that Securus Technologies provides good customer service and conducts business in an acceptable fashion. View the company profile on Linkedin.com.
Consumers are interested in knowing how companies provide customer service and conduct business. The Better Business Bureau has been helping consumers by providing this type of information for a long time. With so many businesses, there needs to be organizations in place that can offer information that does not come directly from the businesses. The Better Business Bureau is one of the most well known of the organizations that provides this type of information for consumers.
Securus Technologies has worked hard to achieve a level of customer service that is among the best in its industry. The company has initiated various internal programs to improve all aspects of business operations. Securus Technologies provides services and products to agencies such as public safety. The company offers numerous products and services. These include monitoring, inmate self assistance, and communications.
Consumers look to organizations like the Better Business Bureau for reliable information concerning companies. The Better Business Bureau has been helping people regarding company information for many years. The Better Business Bureau is a trusted source by many people concerning companies.
Securus Technologies will benefit greatly from the accreditation and A+ rating the company received from the Better Business Bureau.